Dresden Medical Management Group

A few weeks ago, we discussed myths around transitioning a Billing Team. Today, let’s tackle what many view as the scariest hurdle: switching billing teams.  This decision is significant. In conversations with practices, those fears are consistently front and center. Yet, in our experience, about 70% of our transitions not only protect revenue but also boost collections—often by as much as 35% within the first 90 days. There is some truth behind the myths. With the right plan, the right partner, and the right communication tools, you can navigate a transition confidently. We have both the tools and the approach to ensure everyone understands: if the practice doesn’t succeed, we don’t succeed. Protecting revenue is essential for a practice’s confidence and clarity when making a change. Talking through these myths openly is a crucial step when considering a billing-team transition. Myth One: Our revenue will decrease if we switch. This is the number-one fear—and it’s understandable. ...

A lot of practitioners ask us: How do I grow my revenue? How do I ensure my practice becomes more successful each year? Rather than focusing solely on what you can do to improve, consider what could break your practice—and then avoid it. Today, we’ll discuss what to avoid so your practice stays strong. Start with making decisions grounded in the big picture. Every decision matters, and a clear framework helps you see the path forward. Data should guide every decision in your practice. This includes medical billing and overall operations, revenue and expenses, and even subdividing revenue by provider or service type. With billing metrics, aim to understand charges and receipts as a baseline, then drill into denials and accounts receivable by patient and by insurance. Are copays being collected? How consistent is your collection at each patient visit? Grasping these details enables smarter decisions. For example, when considering a new provider, you can evaluate whether they will generat...

We’ve talked about how to grow revenue and how to identify gaps and correct them. Today, let’s discuss the mistakes that most often reduce revenue—and how to fix them. Number One: Metrics  You may be receiving reports from your billers and think that money in the checking account means everything is fine. But without a clear understanding of metrics, benchmarks, and KPIs, you’ll find revenue gaps appear five or six months later. Defining metrics is a must. Create an easy-to-read monthly metric report with benchmarks and work with your billing team to set up KPIs for areas that aren’t performing. Make sure front-office processes, prior authorizations, eligibility checks, and denials are visible in a dashboard or reports that everyone understands. If you don’t understand the metrics, you won’t know where gaps are or how to fix them. When you have clarity, you can identify what to improve, and you’ll see that billing, front office, and providers all need to align for revenue to grow....