Dresden Medical Management Group

We’re seeing more and more practices tackle appointment no-shows, and today we’re going to discuss practical ways to reduce them and the impact they have on your practice. The average patient no-show rate in outpatient settings ranges from 23% to 33%. Put simply, a medical group can expect about 80 established patients and 43 new patients to miss their appointments each month. Patients miss appointments for a variety of reasons: long wait times between the actual and scheduled appointment, transportation difficulties, inadequate or no insurance coverage, and language barriers. Some can’t afford the cost of care, while others simply forget. A lot of patients don’t show up to a scheduled visit when they don’t receive an appointment confirmation or reminder. This issue carries a significant financial impact on the healthcare industry, costing an estimated $150 billion annually. For a solo physician practice, that can amount to about $150,000 in lost revenue each year. On a daily basis, no...